Shipping policy

Effective Date: July 2026

Thank you for shopping with Crunchy Clouds by Niecey! We appreciate your support of our small business.

Processing Time

All orders are handcrafted and carefully packaged before shipping.

Orders are typically processed within 2–5 business days.
During holidays, sales, or restocks, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Shipping times vary based on the shipping method selected and your location. Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order and shipping destination.

If your store offers free shipping promotions, the terms of those promotions will be displayed at checkout.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Crunchy Clouds by Niecey is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

Crunchy Clouds by Niecey is not responsible for lost, delayed, or stolen packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Damaged Orders

If your order arrives damaged, please email us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged item(s)
Photos of the shipping box and packaging

Email: ccloudsbn@yahoo.com

We will review your request and work with you to resolve the issue.

If you have any questions about your order or our shipping policy, please contact us:

Crunchy Clouds by Niecey
Email: ccloudsbn@yahoo.com

Thank you for supporting our small business! We look forward to bringing a little extra crunch to your day. ☁️💕